Choose a natural moment
Ask after a completed visit, delivered service or resolved request. Keep the invitation short and give the customer time to decide. A consistent process helps staff remember the invitation without interrupting the customer experience.
Use a clear invitation
Try: “Thanks for visiting. If you would like to share your experience, here is our review link.” Ask for an honest account rather than a particular star rating. Make the same invitation available across customer experiences.
Make the next step easy
Place a Cardrly QR or NFC touchpoint where customers can find it, and use an SMS link for suitable follow-up. Test the destination on a phone. Read responses regularly and use the feedback to improve the next visit.
Ready to put the next step into practice?