Respect the patient’s time
Make feedback optional and choose a moment that does not interfere with care. A short reception invitation or suitable follow-up can introduce the review page. Avoid asking the patient to discuss medical information publicly.
Keep the page simple
Use a recognizable practice name and a concise prompt. Check the mobile preview and make sure the review destination is correct. A private feedback option can give patients space to describe a concern and request contact.
Agree on a response routine
Decide who checks feedback and who handles follow-up. Public replies should remain professional and avoid confirming personal clinical details. Review reports with the team to identify practical improvements to communication, waiting times or reception service.
Ready to put the next step into practice?